FAQ - Frequently Asked Questions

A credit in the customer account can only be used at the checkout, not in the cart.

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That's true. According to literature, an adult dog only needs about 35 to 45 percent high-protein food. There is even a possibility to reduce the risk of diet-related diseases by reducing the meat content in your dog's food. Experience has shown that older dogs, in particular, can benefit from this.

Learn more at https://napani.de/Wir-ueber-uns#warum-weniger-fleisch-6c19

You should slowly introduce your pet to the new product, which is why we recommend a gradual transition over several days to avoid unwanted side effects. Acclimate your dog to the new food by mixing small amounts with the old food and gradually increasing the proportion of the new food.

You can find a detailed guide here: https://napani.de/Futterumstellung

When selecting our ingredients, we always adhere to the highest quality standards.

Production takes place exclusively in Germany. We do not use any ingredients from China.

The composition can be found under each product next to the description button. There, you will also find a feeding recommendation and customer reviews.

This is not added broth, but broth that is produced during the cooking process.

For 400g, glass packaging costs around €1 more. Additionally, due to its weight, glass causes significantly more CO2 emissions during transport. While glass can be recycled, the process is very energy-intensive.

The values of our low-purine food are, of course, measured in the laboratory.

It is true that organ meats have a higher purine content than muscle meat. However, since our Fix & Ready menus contain only 35% meat, and the proportion of organ meats, if any, is only a few percent, there is no contradiction.

The key factor is the overall purine content of the food, which we have determined in the laboratory.